Terms of use and privacy policy

Terms and Conditions of Use have been updated on 01.02.2017

1. General provisions

1.1 The owner of the web store www.rukis.ee (hereinafter Web store) is EMERANA OÜ (registry code 12830925), located at Harjumaa, Tallinn, Viru tn 11, 10140.

1.2 The Terms and Conditions of Use (hereinafter Terms and Conditions of Use) of Emarana OÜ’s web store regard as the buyer the person who wishes to purchase products from the www.rukis.ee online environment (hereinafter the Buyer).

1.3 The Terms and Conditions of Use stipulate the rights and obligations of the Buyer and Seller, the terms and conditions and procedure of sale and purchase, delivery, return of and payment for the products, and other provisions.

1.4 By making a purchase, the Buyer agrees with the stipulations of the Terms and Conditions of Use.

1.5 The Seller has the right to modify, supplement and rectify the Terms and Conditions of Use at any time.

1.6. The Terms and Conditions of Use are valid until the adoption of new Terms and Conditions of Use, which will be announced by the Seller on the website www.rukis.ee. The legal relationship between the Buyer and the Seller is regulated by the Terms and Conditions of Use in force at the time of purchase.

1.7 The Terms and Conditions of Use are available at www.rukis.ee.

1.8 The Terms and Conditions of Use have been put together in Estonian, Russian and English. If a language is added in which the online environment www.rukis.ee is displayed in, a version of the Terms and Conditions of Use in the said language will also be provided. In case of contradictions between the Terms and Conditions of Use in different languages, the Estonian version of the Terms and Conditions of Use will apply.

2. Products and prices

2.1 The pictures next to the product descriptions are illustrative and the actual appearance of the product may not match to these.

2.2 The selling prices and unit prices of the products are designated in euros in the www.rukis.ee online environment as well as in the orders. All selling prices include VAT.

2.3 The selling prices that have been announced at www.rukis.ee web environment at the moment of purchase apply to the products.

2.4 Delivery fee is added to the order and it is calculated on the basis of the address of the Buyer.

2.5 With packages for which a refund has been established with the law of the Republic of Estonia (hereinafter the Deposit), the Seller will denote this next to the said product separately from the selling price. The Deposit is added to the selling price of the product.

2.7 With products sold by weight, the final price of the products will not change with the fulfilment of the order. In the assembly of an order, the amount chosen by the Buyer is taken as the basis and if it is not precisely achieved, the weight will be subsequently increased in accordance with the amount ordered by the Buyer.

2.8 If the product ordered by the Buyer has ran out and/or the Seller is unable to assemble an order on the basis of the ordered amount, the overpaid amount will be returned to the Buyer within 5 working days.

2.11 The Buyer has the right to refuse from the products in full or in part upon receipt. The weight-based products can be refused only in full. The purchase amount or overpaid amount from which the delivery fee has been subtracted will be returned to the Buyer within 5 working days since signing the delivery.

3. Making the purchase

3.1 To make a purchase, an order has to be submitted in the www.rukis.ee online environment.

3.2 To submit an order, the suitable products need to be added to the shopping cart and the button “Proceed to ordering” needs to clicked on. The order will be processed as soon as possible.

3.3 To confirm an order, the Buyer has to agree with the Terms and Conditions of Use and confirm that the Buyer is older than 18 years of age if the shopping cart contains alcohol or tobacco products. The buyer can pay for the order either in cash, with a bank card or through a bank link.

3.4 The receiver of the payment for the products is Emerana OÜ.

3.5 After making the payment for the order, a confirmation containing at minimum the number of the order is sent to the Buyer at their designated e-mail address. By sending a confirmation of the order to the Buyer’s e-mail address, the sales contract between the Buyer and the Seller (hereinafter Contract) will be considered concluded and the products will be delivered to the Buyer at the delivery location, date and time confirmed by the Buyer in the order.

3.6 When purchasing alcoholic and/or tobacco products, the Buyer has to validate their age upon receipt of the order.

4. Payment options

4.1 The order can be safely paid via Estonian bank links (Swedbank, SEB, LHV, Danske, Krediidipank and Nordea) and with a credit card (Visa, MasterCard, Maestro, Pocopay).

4.2 The payment will be made outside the www.rukis.ee online environment via Maksekeskus AS. The web store www.rukis.ee has no access to the bank and credit information of the customer.

4.3 After making the payment for the product, make sure to click “Return to merchant”.

5. Alcoholic and tobacco products

5.1 Alcohol products cannot be ordered from the Seller’s online environment after 7 pm.

5.2 Alcohol products will not be delivered between 10 pm to 10 am.

5.3 Alcohol and tobacco products will not be sold to people under 18 years of age.

5.4 The Seller is obligated upon delivery to ask the person receiving the delivery of alcohol and/or tobacco products to show their identity document. Refusal to show it gives the Seller the right refuse to hand over the alcohol and/or tobacco products.

6. Delivery and receipt

6.1 Products are delivered to the address of the Buyer. Products are delivered every day from 10 am to 22 pm.

6.2 The date and period of delivery is chosen by the Buyer in the www.rukis.ee online environment before making the purchase.

6.5 In case the Seller is unable to deliver the products ordered within the period provided in the Order due to a circumstance arising from the Seller, the Seller is obligated to notify the Buyer of it immediately using the contact details provided in the order. The Buyer and Seller agree upon another delivery period. In case the Buyer and the Seller are unable to agree upon another delivery time, the Buyer and the Seller shall consider the sales contract in the extent of the particular order as expired and the Seller shall return the Buyer the purchase amount within 7 days since the delivery date provided in the order.

6.6 The Buyer is obligated to review the delivered products’ conformity with the order upon their delivery. The Buyer shall denote the lack of conformity with the order on the delivery note that shall remain with the Seller. Otherwise, the deliver shall be considered completed.

7. Filing of complaints

7.1 Complaints about the nonconformity of a product with the terms and conditions of the contract should be voiced by sending a letter to the e-mail address info@rukis.ee or calling +372 517 3261.

7.2 In case the Buyer does not agree with the Seller’s resolution of the complaint, the Buyer has the right to contact the Consumer Protection Board and the Consumer Disputes Committee set up with it.

8. Liability

8.1 The Seller and the Buyer are liable for the damage inflicted on the other party with the breach of the Terms and Conditions of Use in the instances and extent stipulated in the legislation in force in the Republic of Estonia.

9. Processing of personal data

9.1 The Seller processes the Buyer’s personal data in accordance with the requirements stipulated in the Personal Data Protection Act.

9.2 The Seller processes the Buyer’s personal data to enable ordering of products, payment for products and delivery of products.

9.3 The Seller will not forward, sell or make public the Buyer’s personal data to any third party without obtaining a prior consent from the Buyer, except in cases provided by law.

9.4 The processed personal data are data which are asked from the Buyer in preparing the order (forename and surname, address, phone number, e-mail address). The processed personal data include the bank account number the payment is made from, for the purpose of returning to the Buyer the amount paid for the purchase in cases provided in the Terms and Conditions of Use.

9.5 The Buyer has the right at all times to review their personal data and demand their rectification, closure or removal, except in cases provided by law.